The Lost Explorer Mezcal Salmiana

The Lost Explorer Mezcal Salmiana is an extraordinary expression of mezcal that goes beyond just a spirit; it's a commitment to sustainable practices and a deep respect for the land and the local community of Oaxaca, Mexico. Crafted with dedication and reverence, this mezcal embodies the ethos of The Lost Explorer Mezcal brand, which is driven by a mission to become the most sustainable mezcal brand in the world.

Made from the agave Salmiana, this mezcal is a true testament to the brand's core values of environmental excellence, water conservation, regenerative agriculture, supply chain integrity, and community development.

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

To start a return, please contact us at Contact Us with your order number and reason for return. We will provide you with instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

If you received a damaged or defective item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.

Non-Returnable Items

• Gift cards
• Downloadable products
• Sale items (unless defective)

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Questions?

If you have any questions about our return policy, please contact us and we'll be happy to help.

Where We Ship We currently ship to addresses within the United States only.

Processing Time Orders are processed within 1-2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times Standard shipping typically takes 5-7 business days after your order has been processed.

Free Shipping We offer free standard shipping on all orders over $50. Orders under $50 are subject to a flat shipping rate calculated at checkout.

Order Tracking Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way.

Lost or Damaged Packages If your order arrives damaged or goes missing, please contact us and we'll make it right.